SafeTREC is a cell phone-based personal security network that helps keep you from harm, by giving you one-click emergency access to family, friends, and police.

At the press of a panic button it simultaneously alerts and mobilizes a select group of friends and family when you are in trouble and, if needed, gets your emergency directly to the nearest 911 emergency services dispatcher in seconds with complete information.

Downloading and installing the application on a mobile phone takes about two minutes. After registering and setting up your account, the "panic button" and other safety features are automatically enabled.

As long as you have a cell signal, our satellites can see the phone and the basic functions will be available.

For smart phones you must also have a data connection and then all functions will be operational.

Yes, there are agents available for live chat 24 hours and 7 days per week. Customer support is also available from Mondays through Fridays, 6am - 7pm pacific time.

Currently we provide our service in English and soon in Spanish.

We are launched and running, sign up now!

Yes, but we are anxious to receive feedback from users to improve the system.

We are constantly updating and improving our applications. Call Customer Support at 888-885-0887 for more information

Yes.

No.

More features of the service are available for smart phones which have a GPS chip and Internet data connection.

1. Go to the home screen of your phone. Make sure no apps are open on your screen.
2. Press the dedicated off-screen [Menu] button. It is located near the [Home] button on your phone. Go to, Menu > Settings > Applications > Manage Applications.
3. Search for and click on the application you downloaded whether it was SafeTREC or SafeKidZone.
4. Click on the grey Uninstall > OK > OK.
5. Now open your Android Market. This is available in the folder listing all of your applications. Search for your appropriate application, SafeKidZone or SafeTREC. Choose to install it by selecting Free > OK. It will download and install.
6. Find the app in your folder of applications and open it. You may be tasked to login. Do so and your app will be up and running. The Android Market will tell you if updates are available.
7. Automatic Updating - Find your app in the Android Market. When you open it in the Android Market, there is a check box with the ability to "Allow Automatic Updating". Checking that will keep your SafeKidZone or SafeTREC app constantly updated with the latest safety protection features.

There is a quick solution to this. As soon as you pick up on a call, you should immediately say, "Hello" or make some sort of statement. Our server has a circuit that detects and hangs up on voicemail machines so as to prevent them from distracting and stopping the emergency conference. This circuit detects a person by a vocal noise. In order to indicate to the server that you are a person, you should make some noise.

The app always sends your location to our server. Whether you refresh the map or not, your location is always sent to the server for our Call Center, your Safety Network and 9-1-1 to see.

In order to see the latest data on where your Safety Network is, you have to click on "Refresh". But whether you see it or not on your map, your location, and that of your Safety Network is always updated.

The best way to handle this is to uninstall and then reinstall the application. After you have reinstalled the app, you can login again but this time, with your proper login information.

We can only upgrade one person's account at no cost but we don't have the ability to activate their family plan. For you to be able to activate your family plan you are required to upgrade your account to full feature using your own credit card.

See the Pricing Page for more information.

No, there are none.

In the future, new features may incur optional additional fees.

No charges. No hidden fees. You will need to call your mobile phone carrier to make certain that you have a connection at your destination.

With a smart phone you must also have the data connection activated on your phone for international use for the service to fully work. This is a service that most cell phone companies provide throughout the world.

Just go to www.safetrec.com and click on the "SIGN UP" button. Sign up button is located on the upper right corner of the web page. Then complete the registration information. It’s simple.

Just send them the link of the website and invite them to sign up or you can invite them to be part of your safety network.

Below are the steps how to invite them:

• Log in to your account.
• Go to Safety Network Invitations tab.
• Then click on "Invite Someone to Your Safety Network.
• Enter their first name, last name, and email.
• Then click "Invite" button below.

As part of your initial set up, you will invite them. You may also log in to your account at https://login.safetrec.com and go to the Safety Network section, click on "INVITE SOMEONE TO YOUR SAFETY NETWORK" and enter in their email.

No. They can be a subscriber to the Protectors free service.

SafeTREC is designed to work on most handsets.

However, there are more features and safety applications available when the user has a smart phone.

A smart phone is a mobile phone offering advanced features, often with PC-like functionality for email and Internet search capabilities. (iPhone, Android and the Blackberry are smart phones.)

YES - if you have the application installed/downloaded on your smart phone (android, iPhone, blackberry). This is for you to ensure a full use of the service with all features such as GPS location and threat levels.
NO - if you are only using featured or non-smart phone. But you can still trigger the panic button by setting up a speed dial on your phone, our speed dial number is 1-818-688-5018.

You can easily update or change your information on our website and re-install the application.

All of them.

• Panic Button (through speed dial)
• Conference bridge (open-mic between Safety Network, subscriber and 24/7 Response Call Center)
• Friends & Family Safety Network
• 911 Emergency Safety Profile Forwarding by 24/7 Response Call Center
• 911 Escalation by 24/7 Response Call Center
• Safe Neighbors Program
• Constant audio recording of event

• Panic Button
• Conference bridge (open-mic between Safety Network, subscriber and 24/7 Response Call Center)
• Friends & Family Safety Network
• 911 Emergency Safety Profile Forwarding by 24/7 Response Call Center (includes GPS location)
• 911 Escalation by 24/7 Response Call Center
• Constant audio recording of event
• Share Your GPS Location in an Emergency
• Receive Threat Alerts
• Sex Offender Locations on a Map
• Sex Offender, Crime, & Danger Zone Report
• Threat Level Indication
• Share and Rate Danger & Safe Zones with the Community
• Safe Neighbors Program
• Location History and Report
• Share Your GPS Location (opt-in)
• Crime Locations on a Map
• Get help from Neighbors
• Panic Button Twitter Alert
• Conference call rejoin, mute and unmute options
• Advanced Mapping
• Video Streaming – Automatically video live Panic Button events
• Situation Console – Update Live Panic Button Events from your computer

We enable a Panic Button on your cell phone. This is done through a menu selection on the downloaded software application (for smart phones) or thru a speed dial and other methods (for non-smart phones).

When you press the button an alert is immediately sent to your Safety Network and our 24/7 Response Call Center. If they don't resolve your emergency rapidly, our Call Center will escalate your emergency to the nearest 911 emergency responder.

Why you need a Panic Button

• You never know when danger can strike
• The Panic Button is always with the phone
• Immediately alerts friends, family, and neighbors
• Notifies our 24/7 Response Call Center
• Gives precise location by GPS technology
• There's no extra device needed and set up is easy!
• If calling is too dangerous, SafeTREC sends a discrete text and email with your location and personal information.

Your family and friends know what you look like. How tall? What color eyes? And what, if any, medical concerns you may have. Where are you located?

The Emergency Safety Profile eliminates frantic descriptions and differing interpretations.

Vital statistics, GPS location and your current photo are made available to the Safety Network and 911 responders instantly.

Minute-by-minute updates are done to keep the information current.

These vital statistics and your current photo are made available to the Safety Network and 911 Emergency responders instantly.

A Safety Network is a network of the subscribers' chosen personal family members or friends who accept the connection to be alerted and come to the person’s aid should the subscriber press his panic button. When the panic button is pressed the members of one’s safety network are contacted within minutes by use of email, SMS (text messages) and with the use of an open conference call so that they can rapidly assist.

When the Panic Button is pressed a live conference call is opened up between the cell phones of the subscriber, the 24/7 Response Call Center and the members of the subscribers Safety Network. This enables all to speak together to find out what is happening and resolve the matter rapidly without trying to reach the subscriber and receiving a busy signal.

There was a time when you could turn to your next-door-neighbor for help. That time is back. The Safe Neighbors Program allows any person signed in the program to help any person in their proximity who presses the Panic Button. If you or a family member need help and a neighbor is close by, they will get the alert and be able to act immediately.

That’s help for you “where you need it - when you need it”.

Why the Safe Neighbors Program is important

• You can get help from a neighbor immediately
• You can also help someone else when danger strikes them
• Share your known danger area with neighbors

As your location changes so does the level of threats.

In the city, a few blocks can mean the difference between safe passage and real trouble.

The best way to avoid danger is to know where is occurs. Using our Danger Formula, we give you a clear assessment of the danger in your current location so you can avoid it. The higher the level of threat the greater the danger.

Why Threat Levels are important

• Knowing threats in your location can help you avoid danger
• You always know if you are close to Sex Offender locations
• Threat level is a real time measurement of danger
• Crime statistics are automatically calculated into the threat level
• Easily identify places you should avoid
• You are automatically alerted if you are near a dangerous area
• Understand why an area is dangerous

Sex Offender and Crime proximity to your location are both good indications of an area’s Threat Level. Unlike a crime that happened yesterday, sex offenders are still there. That's why we incorporated sex offender information into the Threat Level calculation for any location. We also display sex offender data visually in an easy to understand map.

The sex offender feature also includes:

• Automatic Calculation in your Threat Level
• Real time Sex Offender Threat Analysis
• Real time Sex Offender Threat Alerts
• Visually located in relation to your location

A good indication of the Threat Level where you are located is the amount and type of crime in that area. That's why we incorporated local crime information into the Threat Level Formula for your location. We also display crime data visually in an easy to understand map.

Relevant Crime Data features also includes:

• Automatic Calculation in your Threat Level
• Real-time Crime Threat Analysis
• Real-time Crime Threat Alerts
• All types of crime
• Visually understand crime in your location

Global Positioning System (GPS) is a U.S. space-based global navigation satellite system. It provides reliable positioning, navigation, and timing services to worldwide users on a continuous basis in all weather, day and night, anywhere on or near the Earth which has an unobstructed view of four or more GPS satellites.

GPS has become a mainstay of transportation systems worldwide, providing navigation for aviation, ground, and maritime operations. Disaster relief and emergency services depend upon GPS for location and timing capabilities in their life-saving missions. The accurate timing that GPS provides facilitates everyday activities such as banking, mobile phone operations, the control of power grids, and, of course, geolocation.

Due in part to regulations encouraging mobile phone tracking, including E911, the majority of GPS receivers are built into mobile telephones, with varying degrees of coverage and user accessibility. SafeTREC uses GPS technology to determine your exact location, and uses the mobile phone's data connection to download maps and calculate danger formulas and threat levels in your vicinity.

Provided you are using a smart phone such as a Blackberry, iPhone, or Android then the GPS location should be accurate to longitude and latitude provided the SafeKidZone application is running on the cell phone, the phone is on and has battery power.

For example many BlackBerrys are powered by the SiRFstarIII chip which should be distinguished from GPS chipsets made by other manufacturers (Garmin or Trimble Inc for example). It can acquire and maintain a signal lock in urban or densely covered forest environments. It is very quick time to first fix (TTFF), which is the time it takes for a GPS receiver to lock onto the satellite signals and determine the initial position.

The GPS location is not available to non smart phone users.

No. If you were to use SafeTREC every day (which we hope you do) all day, you would only use 1 MB per day.

If it is a smart phone such as iPhone, Blackberry or Android it does.

Check with your carrier if you are uncertain.

Yes. Our locating capability is unlimited, and there are no hidden fees or extra costs.

No. When you register on our website you will identify who you allow to see your location. If you have not specifically allowed someone to see your location, then they will not.

There are 3 simple reasons,

1. Your GPS is off.
2. Your application is off.
3. You turned one of the functions listed above on but immediately pressed the Panic Button not giving the GPS time to synchronise with our servers. It takes 1-2 minutes to sync depending on your GPS reception.

1. Your GPS is off.
2. Your application is off.
3. When you turn either of those on it will take 1-2 minutes for our servers to sync depending on your GPS reception and cellular signal. Immediately pressing the Panic Button after turning your GPS or app on won't allow for your GPS to sync with our servers.

• If you are connected to WIFI, the phone may only use the location of the phone based on the location set by your internet provider. This situation has caused an incorrect GPS location by as much as 2 miles. This situation is caused by the operating system of your smartphone.
• You must wait 30-60 seconds for your GPS to pick up your location if it was previously off.
• GPS chips in phones are very accurate but they are not perfect and are often incorrect by several meters. Especially if you are indoors, your GPS location can be wrong by a large amount.

Contact our support agents at 888-885-0887, email support@safetrec.com or use the live chat feature.